Terms and conditions
Travel to Talk Limited is a company registered in England and Wales with company number 6500503. Travel to Talk registered office is situated at 6 Queensmill Road, Fulham, London, SW6 6JS. The trips featured on this website are organised by Travel to Talk and these terms and conditions form the basis of your contract with Travel to Talk. Access to the Travel to Talk website is conditional on your agreement that all information contained in it and all matters which arise between you and Travel to Talk will be governed by the laws of England and Wales. No warranties and/or representations of any kind, express or implied, are given as to the compliance of the information shown on this website, the services offered by or on behalf of Travel to Talk, any information relating to such services and/or business in any respect with any laws of any other country.
These conditions apply to all bookings - please take the time to read and understand them fully. In particular you should be aware of (1) Contract and (4) Amendments and cancellations. It is recommended that you print out and keep a copy of them for your future reference. If you do not wish to accept any part of the terms and conditions, you must not use our website.
1. Contract: Once the proposal is mutually agreed, Travel to Talk will issue you with a booking form. When you sign and return the booking form and pay the deposit stipulated for that trip you accept on behalf of the party the terms and conditions.
Once we have received your booking form and all appropriate payments (see clause 3 below), we will, subject to availability, confirm your trip by issuing a confirmation invoice. Please check this invoice carefully as soon as you receive it. Contact Travel to Talk immediately if any information which appears on the confirmation or any other document appears to be incorrect or incomplete as it may not be possible to make changes later.
A binding contract between you and Travel to Talk comes into existence when we dispatch the confirmation invoice to you or to the party leader.
2. Financial protection: "The Package Travel, Package Holidays and Package Tours Regulations 1992 require Travel to Talk to provide security for monies that you pay for a trip that you book with us and for your repatriation in the event of our insolvency while you are on your trip.
Travel to Talk provides this security by means of a Trust account. All monies paid by our consumers are held by a trustee for the consumers until the contract has been fully performed or any sum of money paid by the consumers in respect of the contract has been repaid to them or has been forfeited on cancellation by the consumers.
The booking invoice will contain details of your financial protection in event of insolvency of Travel to Talk.
3. Pricing: When you make a booking, a deposit of 15% of the total value is required (plus insurance premiums if applicable). The exact deposit due will be confirmed to you at the time of booking. Please note deposits are non refundable, unless we are unable to confirm your original booking request and an alternative is not accepted. For bookings made within 10 weeks of departure immediate full payment is required at the time of booking. The balance of your trip must be paid two weeks prior to your departure; this date will be shown on your confirmation invoice.
If the balance is not paid by this date we reserve the right to cancel your trip, retain your deposit, and apply the cancellation charges set out in section 4. Please note that all airfares are subject to increase until full payment is received and tickets issued, it is therefore to your advantage to finalise payment as soon as you can after booking. If full payment is accepted at the time of booking, the deposit will be deemed to have been included.
3.1 Price increase or decrease: Once the price of your chosen trip has been confirmed at the time of booking, we will only increase or decrease it as set out in this clause: price increases by the supplier of the services or decreases after booking will be passed on by way of a surcharge or refund. A surcharge or refund (as applicable) will be payable, subject to the conditions set out in this clause, if our costs increase or decrease as a result of transportation costs (e.g. fuel, scheduled airfares and any other airline surcharges which are part of the contract between airlines (and their agents) and the tour operator) or dues, taxes or fees payable for services such as landing taxes or embarkation or disembarkation fees at ports or airports increasing or decreasing. All other elements of the costs will remain as per the confirmed booking regardless of change of local costs.
Even in the above cases, only if the amount of the increase exceeds 2% of the total cost of your trip (excluding insurance premiums and any amendment charges), will we levy a surcharge. If any surcharge is greater than 10% of the cost of your trip (excluding insurance premiums and any amendment charges), you will be entitled to cancel your booking and receive a full refund of all monies you have paid to us (except for any amendment charges). You have 14 days from the issue date printed on the surcharge invoice to tell us if you want to cancel or purchase another trip. If you do not tell us that you wish to do so within this period of time, we are entitled to assume that you will pay the surcharge. Any surcharge must be paid with the balance of the cost of the trip or within 14 days of the issue date printed on the surcharge invoice, whichever is the later.
3.2 Refunds for price decreases: A refund will only be payable if the decrease exceeds 2% as set out above. Where a refund is due, we will pay you the full amount of the decrease in our costs. We will not levy a surcharge or refund within 30 days of the start of your trip. Please note that errors may occasionally occur. You should therefore check the price of your chosen trip at the time of booking.
4. Amendments and cancellations
4.1 Amendment by you: If, after a confirmation invoice has been issued, you wish to change your trip arrangements we will make all reasonable endeavours to make these amendments. Any change to an itinerary prior to receipt of your final payment will be treated as an amendment. Depending on the amount of work involved, each amendment will incur a charge which will not exceed €50 per person, in addition to any further costs or charges that we incur from our suppliers in making the alteration. If full payment has already been received amendments are treated as cancellations and the cancellation charges detailed below will apply.
If any member of your party is prevented from travelling, that person may transfer their place to someone else (introduced by you) providing we are notified not less than two weeks before departure. Where a transfer to a person of your choice can be made, all costs and charges incurred by us and/or incurred or imposed by any of our suppliers as a result together with an amendment fee of €50 must be paid before the transfer can be affected. For flight inclusive bookings, you must pay the charges levied by the airline concerned. As most airlines do not permit name changes after tickets have been issued for any reason, these charges are likely to be the full cost of the flight.
4.2 Cancellation by you (flights): Should you for any reason have to cancel your booking you must give Travel to Talk a written notice of cancellation signed by the person who originally made the booking.
Most flight tickets are non-refundable. Tickets returned will be submitted to the respective airline, or their agent, for assessment. If we are reimbursed by the issuing airline or their agent we will forward a refund to you, less loss of deposit, applicable cancellation and/or administration charges. Please note that airline refunds or part used tickets and the return half of the airfare are usually less than the pro-rata rate and may have no refund value whatsoever. Refunds usually take 8 - 12 weeks but in certain cases may take longer.
4.3 Cancellation by you (services other than flights): Should you for any reason have to cancel your booking you must give Travel to Talk written notice of cancellation signed by the person who originally made the booking. Cancellation charges are dependent on the supplier’s terms and conditions vary accordingly. The following scale of charges applies in addition to any additional charges passed onto us by airlines and suppliers (e.g. non refundable flight tickets) depending on the date of cancellation.
• More than 71 days before departure: deposit forfeited
• 60-70 days before departure: 20% of total cost
• 42-59 days before departure: 30% of total cost
• 28-41 days before departure: 60% of total cost
• 2-27 days before departure: 90% of total cost
• Less than 48 hours before departure: 100% of the total cost
Depending on the reason for cancellation, you may be able to reclaim these cancellation charges (less any applicable excess) under the terms of your personal insurance policy. Claims must be made directly to the insurance company concerned.
After departure there will be no refund of any unused component of your trip. The cancellation will take effect from the day the written confirmation is received.
4.4 Curtailment: If you should cut short your trip and return home early in circumstances where you have no reasonable cause for complaint about the standard of accommodation and/or services provided, we will not offer you any refund for the remainder of your holiday not completed or assist with any associated costs you may incur. Depending on the circumstances, your travel insurance may offer cover for curtailment and we suggest that any claim is made directly to them
4.5 If we amend or cancel your trip: It is unlikely that we will make any amendments to your travel booking after it has been confirmed. However, because travel arrangements are often made many months in advance and because we have no control over some of the products featured on our website, amendments and cancellations may occasionally be necessary. We reserve the right to make amendments in any circumstances and at any time. We will tell you as soon as possible.
If we are unable to provide you with a significant element of the package after you have departed we will make alternative arrangements for you at no extra charge.
If any failure in your trip arrangements relate to, or if you or any member of your party is killed, injured or becomes ill during or as a result of carriage by aircraft, ship, train or coach forming part of the trip arrangements booked, our liability to pay compensation and/or the amount of such compensation will be limited in accordance with the liability of the Carrier under any applicable international Convention. These include, in respect of carriage by air, the Montreal Convention 1999 and/or the Warsaw Convention 1929 (including as amended by the Hague Protocol 1955 and any of the Montreal additional Protocols of 1975), in respect of carriage sea, the Athens Convention 1974; in respect of rail carriage, the Berne Convention; and, in respect of carriage by road, the Geneva Convention 1973. The terms of these Conventions are incorporated into and form part of your contract with us. In respect of death or personal injury, the liability of an air carrier under the Montreal Convention and the Warsaw Convention is limited to damage sustained in the case of death or bodily injury caused by an accident which takes place on board the aircraft or in the course of any of the operations of embarking or disembarking. You should also be aware that the Carrier will further reply upon its Conditions of Carriage which may further limit or exclude the Carrier's liability to you and/or limit compensation under the above international Conventions.
As between you and the suppliers of transport, accommodation and other components of your tip, the conditions of the supplier will apply.
Under EU law, you have rights in some circumstances to refunds and/or compensation from your airline in the case of denied boarding, cancellation or delay to flights. Full details of these rights are published at EU airports and will also be available from your airline. However, reimbursement in such cases will not automatically entitle you to a refund of your trip costs from us. If any payments to you are due from us, any payment made to you by the airline will be deducted from this amount. If your airline does not comply with these rules, you should complain to the Air Transport Users Council on 020 724 6061 or at www.caa.co.uk.
In accordance with EU Directive (EC) No. 211/2205, Article 9, Travel to Talk is required to bring your attention to the existence of a "Community List" which contains details of air carriers that are subject to an operating ban within the EU. The Community List is available for inspection at www.dft.gov.uk.
In accordance with EU Regulations, Travel to Talk is required to notify you of the actual carrier operating your flight and this is clearly set out on your electronic ticket.
5. Liability: Travel to Talk's liability to compensate you and the amount of such compensation is limited in the following ways. We will not be responsible for any injury, illness, death, loss, damage, expense, cost or other sum or claim of any description whatsoever which results from any of the following: a) the act and/or omission of the person affected or any member of their party b) the act and/or omission of a third party not connected with the provision of your trip and which were unforeseeable or unavoidable or c) 'force majeure' as defined in clause 4.5 below.
Please note we cannot accept responsibility for any services which do not form part of our contract. This includes any additional services or facilities which are not advertised on our website.
We cannot accept any liability for any damage, loss, expense or other sum(s) of any description a) which on the basis of the information given to us by you concerning your booking prior to our accepting it, we could not have foreseen you would suffer or incur if we breached our contract with you or b) which did not result from any breach of contract or other fault by ourselves or our employees or, where we are responsible for them, our suppliers.
You must provide Travel to Talk and our insurers with all assistance we may reasonably require. You must also tell Travel to Talk and the supplier concerned about your claim or complaint as set out in clause 5 below. If asked to do so, you must transfer to us or our insurers any rights you have against the supplier or whoever else is responsible for your claim or complaint (if the person concerned is under 18, their parent or guardian must do so).You must also agree to cooperate fully with us and our insurers if we or our insurers want to enforce any rights which are transferred.
5.1 Force majeure: Travel to Talk cannot accept liability or pay you compensation where the performance of our contractual obligations is prevented or affected by “force majeure”. This means that we will not
pay you compensation if we have to cancel or change your trip in any way because of unusual or unforeseeable circumstances beyond our control. In these terms and conditions “force majeure” will include (but shall not be limited to) war, threat of war, riot, civil or political unrest, industrial dispute, terrorist activity threatened or actual and its consequences, natural or nuclear disaster, fire, adverse weather conditions, closure of ports or airports, air traffic control delays, technical problems of transport or other circumstances amounting to force majeure.
5.2 Limitation of liability: Travel to Talk makes reasonable efforts to place accurate, current content on this website. However, Travel to Talk makes no warranties or representations as to its accuracy. We assume no liability or responsibility for any errors or omissions in content. Under no circumstances, including, but not limited to, negligence and gross negligence, shall Travel to Talk be liable for any direct, incidental, special, consequential, indirect, or punitive damages resulting from the use of, or the inability to use, this website or its content.
We make no warranty that this website (or any websites that are linked to this website) is free from technical errors, computer viruses or any other malicious or impairing computer programs.
Nothing in these Terms and Conditions shall exclude or limit Travel to Talk's liability for death or personal injury caused by negligence or fraudulent misrepresentation.
6. Complaints procedure: If you have a problem during your trip, please inform the relevant supplier (e.g. your hotelier) so that they can endeavour to put things right. If your complaint cannot be resolved then you must contact Travel to Talk immediately by telephone or e-mail. If your complaint is not resolved, please follow this up within 28 days of your return home by writing to Customer Services at our registered address, giving your booking reference and all other relevant information. This will assist us to quickly address your concerns and speed up our response to you. If you fail to do this we will have been deprived of the opportunity to investigate and rectify your complaint and this may affect your rights under this contract.
We reserve the right in any circumstances to cancel your trip. However, we will endeavour not to cancel your trip less than 56 days before the scheduled departure except, for example, for reasons of force majeure (see clause 4.5) or where you have failed to comply with any requirement of those terms and conditions entitling us to cancel (such as not paying on time). Compensation will not be payable and no liability accepted beyond offering the choices in clause 4.1, 4.2 and 4.3. No liability whatsoever can be accepted where we are forced to make a major amendment or cancel as a result of your failure to comply with any requirement of those terms and conditions entitling us to cancel (such as not making required payment(s) on time).
We will make sure that the trip arrangements we have agreed to make, perform or provide as applicable as part of our contract with you are made, performed or provided with reasonable skill and care. In addition, we will only be responsible for what our employees, agents and suppliers do or do not do if they were at the time acting within the course of their employment (for employees) or carrying out work we had asked them to do (for agents and suppliers).
7. Visa, passport, health and safety: A full passport is required if entering the UK from another European country. Long delays in obtaining Passports and Visas can occur so be sure to apply well in advance of departure.
Your specific passport, visa and other immigration requirements are your responsibility and you should confirm these with the relevant Embassies and/or Consulates. We do not accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements.
It is your responsibility to ensure that you satisfy all applicable requirements in respect of passport, visa and health matters. We cannot be held liable if you fail to ensure this, and if as a result, we suffer any loss or expense because of such a failure on your part, you will be obliged to reimburse us.
8. Conditions of suppliers: Some of the services which make up your trip are provided by independent suppliers. These suppliers provide services in accordance with their own terms and conditions. Some of these terms and conditions may limit or exclude the supplier's liability to you. Copies of the relevant parts of these terms and conditions are available on request from ourselves or the supplier concerned.
9. Flight times: The flight timings given on booking and detailed on your confirmation invoice are for general guidance only and are subject to change. The latest timings will be shown on your electronic tickets which will be sent to you by e-mail approximately two weeks before departure. You must check your electronic tickets carefully immediately on receipt to ensure you have the correct flight times. It is possible that flight times may be changed, therefore you must reconfirm all onward and return flight reservations with the relevant airline at least 72 hours prior to departure. This allows the airline to inform you of any unforeseen delays/changes to your itinerary, and provides the airline with contact details for you. We regret we are not in a position to offer you any assistance in the event of delay at your outward or homeward point of departure. Any assistance given will be from your chosen airline in accordance with its own policy.
10. Insurance: It is important that you have insurance cover for your trip and that it is sufficient for your needs. It is your responsibility to ensure that the insurance cover you purchase is suitable for you and for all other members of your party and adequate for all your particular needs.
11. Behaviour: When you book with us, you accept responsibility for any damage or loss caused by you or any member of your party. Full payment for any such damage or loss must be paid direct at the time to the accommodation owner or manager or other supplier. If you fail to do so, you will be responsible for meeting in full any claims subsequently made against us (together with our legal costs and the other party's legal costs) as a result of your actions or omissions.
We expect all clients to have consideration for other people. If in our reasonable opinion or in the reasonable opinion of any other person in authority, you or any member of your party behaves in such a way as to cause or be likely to cause danger, upset or distress to any third party or damage to property, we are entitled, without prior notice, to terminate the trip of the person(s) concerned. In this situation, the person(s) concerned will be required to leave the accommodation or other service. We will have no further responsibility toward such person(s) including any return travel arrangements. No refunds will be made and we will not pay any expenses or costs incurred as a result.
12. Links to other sites: This website may contain links to other websites which are not under our control or maintained by us. We are not responsible for the content of such websites. We provide these links for your convenience only but do not monitor or endorse the material on them. We cannot accept any liability whatsoever and howsoever arising in relation to any such other websites (including, for the avoidance of doubt and not by way of limitation, any inability to access or delay in accessing any such other website) or in relation to any material or information appearing on them or which you may otherwise come across after leaving our site by way of a hypertext link or any other means.
