T & C | Travel To Talk

Terms & Conditions

Travel to Talk Limited is a company registered in England and Wales with company number 6500503, registered office 41 Pellant Road, Fulham, London, SW6 7NA. The programmes featured on this website are organised by Travel to Talk and these Terms & Conditions form the basis of your contract with Travel to Talk. Access to the Travel to Talk website is conditional on your agreement that all information contained in it and all matters which arise between you and Travel to Talk will be governed by the laws of England and Wales. No warranties and/or representations of any kind, express or implied, are given as to the compliance of the information shown on this website, the services offered by or on behalf of Travel to Talk, any information relating to such services and/or business in any respect with any laws of any other country.

These Terms & Conditions apply to all bookings - please take the time to read and understand them fully. If you do not wish to accept any part of the Terms & Conditions, you must not use our website.

Each of the clauses in these Terms & Conditions operates separately. If any court or relevant authority decides that any of the clauses are unlawful, the remaining paragraphs will remain in full force and effect.

1. Bookings

Bookings can be made by completing and submitting the booking form on our website together with payment of the deposit or the total fees (as applicable, see clause 2.2).

Once we have received your booking form and all appropriate payments (see clause 2 below), we will confirm your programme by issuing a confirmation invoice. Please check this invoice carefully and contact Travel to Talk immediately if any information appears to be incorrect or incomplete as it may not be possible to make changes later.

A binding contract between you and Travel to Talk comes into existence when we send the confirmation invoice to you or to the party leader.

2. Payment of fees

2.1 When you make a booking, a deposit of 15% of the total value is required. The exact deposit due will be confirmed to you at the time of booking. The balance must be paid four weeks prior to your departure; this date will be shown on your confirmation invoice.

2.2 For bookings made within 8 weeks of departure immediate full payment is required at the time of booking.

2.3 We reserve the right to cancel your booking if payment is not received on time, retain your deposit, and apply the cancellation charges set out in section 3.2. If full payment is accepted at the time of booking, the deposit will be deemed to have been included.

2.4 All Fees must be paid in Sterling (GBP). All bank charges are payable by you.

3. If you amend or cancel the booking

3.1 You have a legal right to cancel your booking within 14 calendar days of the date of your booking, in which event we will refund all fees including the deposit.

3.2 Should you have to cancel your booking after the period of 14 calendar days referred to in clause 3.1 you must give Travel to Talk written notice of cancellation signed by the person who originally made the booking. The following scale of charges applies depending on the date of cancellation.

More than 71 days before departure: deposit forfeited
60-70 days before departure: 20% of the total cost
42-59 days before departure: 30% of the total cost
28-41 days before departure: 60% of the total cost
2-27 days before departure: 90% of the total cost
Less than 48 hours before departure: 100% of the total cost

3.3 The law requires us to obtain your express consent to us providing our services where the starting date of the programme falls during the 14-day cancellation period referred to in clause 3.1. By making your booking, you will be treated as giving this consent.

3.4 Once a programme has begun, you may cancel your booking with immediate effect and receive a full refund by giving us written notice if:

Travel to Talk breaks this contract in any material way, and we do not correct or fix the situation immediately.
Travel to Talk goes into liquidation or a receiver or an administrator is appointed over the assets.
Travel to Talk is affected by an event outside our control.

3.5 If, after a confirmation invoice has been issued, you wish to change your booking by switching to another programme (subject to availability), you must provide at least 28 days’ notice of such change to us in writing, otherwise you will be expected to attend the programme originally booked.

3.6 Travel to Talk will refund any difference between the cost of the original booking and your revised booking on the last date of the programme to which you have switched (whether or not you remain on the programme for its full duration); or you may be required to pay any difference between the cost of the original booking and your revised booking at the time of your request.

3.7 Depending on the reason for cancellation, you may be able to reclaim these cancellation charges (less any applicable excess) under the terms of your personal insurance policy. Claims must be made directly to the insurance company concerned.

3.8 After departure, there will be no refund in respect of any unused component of your programme.

4. If we amend or cancel the booking

It is unlikely that we will make any amendments to your booking after it has been confirmed. However, because arrangements are often made many months in advance and because we have no control over some of the contents featured in our programmes, amendments may occasionally be necessary. We reserve the right to make amendments in any circumstances and at any time.

5. Liability

Travel to Talk's liability and the amount of such compensation is limited in the following ways. We will not be responsible for any injury, illness, death, loss, damage, expense, cost or other sum or claim of any description whatsoever which results from any of the following: a) the act and/or omission of the person affected or any member of their party b) the act and/or omission of a third party not connected with the provision of your programme and which were unforeseeable or unavoidable or c) 'force majeure' as defined in clause 5.1 below.

Please note we cannot accept responsibility for any services which do not form part of our contract. This includes any additional services or facilities which are not advertised on our website.

We cannot accept any liability for any damage, loss, expense or other sum(s) of any description a) which on the basis of the information given to us by you concerning your booking prior to our accepting it, we could not have foreseen you would suffer or incur if we breached our contract with you or b) which did not result from any breach of contract or other fault by ourselves or our employees or, where we are responsible for them.

You must provide Travel to Talk and our insurers with all assistance we may reasonably require. You must also tell Travel to Talk, and the supplier concerned about your claim or complaint as set out in clause 6 below. If asked to do so, you must transfer to us or our insurers any rights you have against the supplier or whoever else is responsible for your claim or complaint (if the person concerned is under 18, their parent or guardian must do so).You must also agree to cooperate fully with us and our insurers if we or our insurers want to enforce any rights which are transferred.

If we are unable to provide you with a significant element of the programme after you have departed, we will make alternative equivalent arrangements for you at no extra charge.

If any failure in your booking arrangements relate to death, illness or injury of you or any member of your party, as a result of carriage by aircraft, ship, train or coach forming part of the arrangements, our liability to pay compensation and/or the amount of such compensation will be limited in accordance with the liability of the Carrier under any applicable international Convention. These include, in respect of carriage by air, the Montreal Convention 1999 and/or the Warsaw Convention 1929 (including as amended by the Hague Protocol 1955 and any of the Montreal additional Protocols of 1975), in respect of carriage sea, the Athens Convention 1974; in respect of rail carriage, the Berne Convention; and, in respect of carriage by road, the Geneva Convention 1973. The terms of these Conventions are incorporated into and form part of your contract with us. In respect of death or personal injury, the liability of an air carrier under the Montreal Convention and the Warsaw Convention is limited to damage sustained in the case of death or bodily injury caused by an accident which takes place on board the aircraft or in the programme of any of the operations of embarking or disembarking. You should also be aware that the Carrier will further reply upon its Conditions of Carriage which may further limit or exclude the Carrier's liability to you and/or limit compensation under the above international Conventions.

As between you and the suppliers of transport, accommodation and other components of your programme, the conditions of the supplier will apply.

5.1 Force majeure

Travel to Talk cannot accept liability or pay you compensation where the performance of our contractual obligations is prevented or affected by “force majeure”. This means that we will not pay you compensation if we have to cancel or change your programme in any way because of unusual or unforeseeable circumstances beyond our control. In these Terms & Conditions “force majeure” will include (but shall not be limited to) war, threat of war, riot, civil or political unrest, industrial dispute, terrorist activity threatened or actual and its consequences, natural or nuclear disaster, fire, adverse weather conditions, closure of ports or airports, air traffic control delays, technical problems of transport or other circumstances amounting to force majeure.

5.2 Limitation of liability

Travel to Talk makes reasonable efforts to place accurate, current content on this website. However, Travel to Talk makes no warranties or representations as to its accuracy. We assume no liability or responsibility for any errors or omissions in content. Under no circumstances, including, but not limited to, negligence and gross negligence, shall Travel to Talk be liable for any direct, incidental, special, consequential, indirect, or punitive damages resulting from the use of, or the inability to use, this website or its content.

Travel to Talk makes no warranty that this website (or any websites that are linked to this website) is free from technical errors, computer viruses or any other malicious or impairing computer programs.

Nothing in these Terms & Conditions shall exclude or limit Travel to Talk's liability for death or personal injury caused by negligence or fraudulent misrepresentation.

6. Complaints procedure

We will make sure that the arrangements we have agreed to make, perform, or provide as applicable as part of our contract with you are made, performed, or provided with reasonable skill and care. In addition, we will only be responsible for what our agents and suppliers do or do not do, if they were at the time acting within their duties, carrying out work, we have asked them to do.

We reserve the right to cancel your programme. However, we will endeavour not to cancel your programme less than 56 days before the scheduled departure except, for example, for reasons of force majeure (see clause 5.1) or where you have failed to comply with any requirement of those Terms & Conditions entitling us to cancel (such as not paying on time). Compensation will not be payable, and no liability accepted beyond offering the choices in clause 5. No liability whatsoever can be accepted where we are forced to make a major amendment or cancel as a result of your failure to comply with any requirement of those Terms & Conditions entitling us to cancel (such as not making required payment(s) on time).

If you have a problem during your programme, please inform the relevant supplier (e.g., your hotelier) so that they can endeavour to put things right. If your complaint cannot be resolved, then you must contact Travel to Talk immediately by telephone or e-mail. If your complaint is not resolved, please follow this up within 28 days of your return home by writing to us, giving your booking reference and all other relevant information. This will assist us to quickly address your concerns and speed up our response to you. If you fail to do this, we will have been deprived of the opportunity to investigate and rectify your complaint and this may affect your rights under this contract.

7. Visa, passport, health and safety

A valid passport is required if entering the UK from another European country. Long delays in obtaining passports and visas can occur so be sure to apply well in advance of departure.

Your specific passport, visa, and other immigration requirements are your responsibility, and you should confirm these with the relevant embassies and/or consulates. We do not accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements.

It is your responsibility to ensure that you satisfy all applicable requirements in respect of passport, visa and health matters. We cannot be held liable if you fail to ensure this, and if as a result, we suffer any loss or expense because of such a failure on your part, you will be obliged to reimburse us.

8. Conditions of suppliers

Some of the services which make up your programme are provided by independent suppliers. These suppliers provide services in accordance with their own terms and conditions. Some of these terms and conditions may limit or exclude the supplier's liability to you. Copies of the relevant parts of these terms and conditions are available on request.

9. Insurance

You are responsible for arranging your own travel and medical insurance (including the costs of repatriation in the case of illness or accident).

10. Behaviour

When you book with us, you accept responsibility for any damage or loss caused by you or any member of your party. Full payment for any such damage or loss must be paid at the time to the accommodation or other supplier. If you fail to do so, you will be responsible for meeting in full any claims (together with our legal costs and the other party's legal costs) as a result of your actions or omissions.

We expect all clients to have consideration for other people. If, in our reasonable opinion, or in the reasonable opinion of any other person in authority, you or any member of your party behaves in such a way as to cause or be likely to cause danger, upset or distress to any third party or damage to property, we are entitled, without prior notice, to terminate the programme of the person(s) concerned. In this situation, the person(s) concerned will be required to leave the accommodation or other service. We will have no further responsibility toward such person(s) including any return travel arrangements. No refunds will be made, and we will not pay any expenses or costs incurred as a result.

11. How we may use your personal information

We will use the personal information (including sensitive information about your health, or dietary requirements) that you provide to us:

to administer and provide our programmes to you;
to process payment in relation to your booking;
for internal training and monitoring purposes; and
to inform you about our services, but you may stop receiving these at any time by contacting us.

We will not give your personal data to any third party other than as strictly necessary for us to perform our contract with you.

You have the right to access information held about you. Your right of access can be exercised in accordance with the Data Protection Act 1998.

We may wish to use photographs and audio-visual media containing your image or likeness in our marketing and promotional materials and you hereby consent that we may do so in all and any media for such purposes. If you would prefer that we do not, you should notify us by completing the relevant section of the booking form. We will also confirm this with you where we have a reasonable opportunity to do so. Copyright in any photographs or audio-visual media continuing your image or likeness shall belong to us and shall not entitle you to receive any royalties or other payments.

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